I subscribe to Skycable 299 with basic channels to enjoy the shows. When they represented me with different packages, I am quickly sold in availing the 299 package particularly because NBA premium and Basketball TV channels. I am a big fan of NBA and I tuned in everyday for NBA games, updates and analysis. It was on the month of April when the NBA playoffs is about to start. Suddenly Basketball TV and other channels gone Unavailable in the middle of subscription in the middle of the month of April.
I quickly went to the nearest office to inquire what happened and how will they redeem the customers. This is the statement from Skycable:
SKYCABLE has given no timetable on the return of Basketball TV and NBA Premium to its channel lineup, but assured it is “working on a resolution” with NBA rights-holder Solar Entertainment with the league's playoffs drawing near.
I am expecting it will only take few days to fix and the said channels will be back just in time for Playoffs.
What happened is until then, Basketball TV did not aired back. I went to the nearest office to complain. I was expecting then will redeem the incident like some sort of refund or additional channels. but instead, then simply say "SORRY" and nothing more. I ask them, "This is the fault of the Company right", the representative says "YES" and so I added "so what the customer gets is just SORRY, no refunds, no consolations, no adjustment of the billing?" they say "NO, just Sorry".
If you look closely, you are subscribing according to the channels they represented but they failed to deliver. I think it is unfair and Breach of Contract. They don't return the money and they didn't do anything either to make the customer satisfied/happy. instead, it sounds more of stealing.

SKYCABLE has given no timetable on the return of Basketball TV and NBA Premium to its channel lineup, but assured it is “working on a resolution” with NBA rights-holder Solar Entertainment with the league's playoffs drawing near.

Choose other Cable subscriber.