I have often had issues right after Microsoft installs an update to my PC. The March 2018 update locked me out by killing my mouse and keyboard so I could not log in. I spent around $140 at Fry's to have my PC files backed up and everything wiped. We all thought I had been attacked by a virus. After spending days trying to get into my PC myself, and days waiting for Fry's to restore my PC, I had to reinstall all of my programs. I spent almost 2 hours on hold with Viper support only to find out that they were inundated with calls from others having the same issues after to Windows update.

They re-sent my software and explained what happened with this:"We have researched this issue internally and have found this to NOT be a VIPER related issue. We contacted Microsoft directly and Microsoft has confirmed KB4074588 has known issues where some USB devices stop working. We recommend contacting Microsoft directly for any issues related to your USB Keyboard and Mouse no longer working. Their contact information can be found at ** or by calling 1-800-642-7676".

After trying to get answers and compensation over the phone, I had to drive to the Microsoft store and talk to a manager. He said they were aware of the issue that was happening "on older PC's". I showed him proof of my repair bills, and the receipts that showed my PC was only 9 months old. I am a senior living on Social Security with limited income and thought they might at least pay me out of pocket expenses. The manager came back with $100 in Microsoft gift certificates and said he would escalate my issue to corporate but could promise nothing. After getting home, I looked at what was available at the MS store. Nothing there was of interest to me. Follow-up calls just led to more frustration. I was given lip service and promises of return calls that never came. As big as this company is, you would think they could afford to at least cover the damages they caused.

dear....,
We have researched this issue internally and have found this to NOT be a VIPER related issue. We contacted Microsoft directly and Microsoft has confirmed KB4074588 has known issues where some USB devices stop working. We recommend contacting Microsoft directly for any issues related to your USB Keyboard and Mouse no longer working. Their contact information can be found at ** or by calling 1-800-642-7676". Follow-up calls just led to more frustration.

Don't install any update without doing researches about it and making sure that this update won't damage your device.

An email coming from a French web domain name (.fr) assigned to National School Of Architecture De Grenoble in Grenoble, France says, if you send your name and number etc, you will get some money from Microsoft. Dont know if the owner of the email Hubert Guillaud knows about it, or is he involved in in this scam.

I am sending an email to the school webmaster to see whats going on....

In Arabic, "Send me your name and number and Microsoft will send USD 90000"

إرسال البريد الإلكتروني الخاص بك فاز $900000 من مايكروسوفت، والبلد، والاحتلال والعنوان والجوال، اسم والعنوانوالجوال، اسم

No one sends money nowadays like they used to do in fairy tales

Since the start of cloud computing, more and more big guns have found a way of eliminating customer service contacts from their websites. You better have a problem that everyone else has. If your problem is not available on discussion forums, you are out of luck. The chat robot will ask you for your problem in detail and then his artificial intelligence with choose some links from the discussion form and throw back at you. As I said, you should hope that your problem already exists and solutions are posted by someone for the exact same scenario. Microsoft thinks that no new scenario can exist.

Every year for some reason I have to wash my computer. Format the hard drive and install windows again. Get it authenticated. Since I believe in the ethics and morals of effort and reward, I buy all my software, instead of downloading from torrents. And when I have a problem I have to waste days and days finding a solution, cause there is no place where I can just call and get help.

And that's why I have downloaded OPENOFFICE and deleted Microsoft office from my system. Openoffice is free, open source, and it works fine.

At least, if there is no customer service, I have no one to blame, I am already getting it for free.

The chat robot, kept directing me to discussion forums, instead of providing a solution specific to my problem.

Install APACHE OPENOFFICE from http://www.openoffice.org/download/

When it comes to viruses, there are many questions and conspiracy theories;
1. Who has the time and money and energy to create intricate viruses, development of which requires high end resources in various countries; and which the largest gurus of the tech industry can not overcome or troubleshoot.
2. Why windows hides the file extensions on the email attachments, so that people could not differentiate between an attached zip file or an exe file or a pdf file.
3. Why operating systems do not force the users to backup their data.
4. Does it mean that selling security is the new business and thus the demand has to be created by disturbing the security first in the cyber world, as its happening in the real world.

Do not open emails from unknown sources. Control your curiosity and anxiety....;)