I am permanent residence of Bangalore. I have ordered a combo package including cake and flowers from Fern and petals for my friend, an online florist and gift store that guarantees same day delivery and the “delivery of fresh products – always.” But they failed to deliver the product on the specified day, and when they finally did deliver it the next day, the cake was “smashed up, made of cheap wine” and of a quality that was entirely unacceptable to my friend.

When I attempted to complain about the non-delivery of the product on the scheduled day, then I found that the customer care numbers displayed on the website were not attended. I managed to find contact details from other location. One of their representatives picked up the call and they told me that they have received my order after that they disconnected the call.

Few days later, Charu My friend complained about the delayed delivery of a substandard product over a chat conversation with the company representative, Neha, who, according to her was rude and paid no heed to her complaints.

Charu then approached owner of the company, which runs a consumer helpline. She told them if we did not get the refund So, you need to pay Rs50,000 as compensation for our losses, harassment and inconvenience, Owner gave us satisfaction that severe action would be initiated against them.


When Mr Singla- Owner of the company finally said that the matter was headed to consumer court and they would have to appear in person to justify their position. With a sudden and radical change of tone, it sent a politely apologetic email to Charu, with the promise of a full refund on the same day.

When Mr Singla- Owner of the company finally said that the matter was headed to consumer court and they would have to appear in person to justify their position. With a sudden and radical change of tone, it sent a politely apologetic email to Charu, with the promise of a full refund on the same day.

I advice to people that never ever, buy anything online using your credit card from a site that doesn't have SSL (secure sockets layer) encryption installed—at the very least. If they provide cash on delivery option then always go for COD. Cash on Delivery is the sale of goods by mail order where payment is made on delivery rather than in advance. If you are not available or goods are not paid for, they are returned to the seller.

Olx.com has become one of the most well known, trusted and used e-tailing platform in India. By just creating an account, providing banking details and contacting possible buyers/sellers, an individual is able to work from their home and make huge sales. However, this has also made it easier for thieves to impersonate interested buyers and steal from the unsuspecting sellers. Motor vehicles, bikes, and other types of auto mobiles are the easier targets allowing thieves to laugh all the way to the bank after getting away easily.

After posting an advert, a buyer contact you and asks to meet you so that they can test the bike. You agree and allow them to ride for ten minutes, the next think, their phone goes off, no sight of your bike and no way to trace them.

OLX and other E-tailing platforms have developed strategies to curb such cases of theft. It is costing sellers and buyers some extra cash but this is worth it. The chances of an individual being conned are greatly reduced and OLX can fully take responsibility.

A month ago I ordered an embroidered lehenga choli from an Indian online shopping centre named as Rediff. As I was from Pakistan so they informed through email. All correspondence was done by email because they had no option of landline or cell phone numbers. On my sister’s wedding I have had to wear that. Before two weeks of wedding, my order had to arrive. It arrived after three days; they were making lots of excuses for this delay. Well I didn’t bother about delay. When parcel arrived I paid and became so much happy for it arrived earlier then wedding day at last. As I wore it on the day it was totally unbelievable. A very poor quality fabric was used and its size was also not like it was described. The cost was 599/- Indian rupees and also they charged 200 RS as extra for home delivery after deducting actual home delivery fees too. This entire incident was exclusively unbelievable and full of shock for my all family. All of us tried a lot to contact them through emails, we sent unlimited emails to them but they didn’t respond. Whenever I remember this incident I come in great wrath. I found this site today; I wish I could have had find this site at that time so that I’d be able to share the images of those emails and the dress, both of which are even not available in trash. I finished every memory in rage.

Never

I would advise please never made online orders of dresses especially for events like weddings and particularly not from out of the state of country. And if you do this, before paying just go and check it on time and if you have paid, then check your order must within stated limit of refund or return policy of that company.