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Anonymous vs Saher
Jeddah  Saudi Arabia
Occurred: 2017-05-23; Posted: 2017-05-23

Entrapping Locations of Speed Detection Cameras
Saher is an automated system for control and management of traffic. It uses high speed digital cameras and networking technology and is linked to the National Information Center at the Ministry of Interior of Saudi Arabia. Saher system targets and captures information about reckless drivers who are dangerous to the safety of others and their own lives.

While Saher system has played a major role in controlling the recklessness of drivers on Saudi Roads, and saving numerous lives, I find it necessary to point out the difference between reformative control and entrapping. In many countries, Police and Governments have been accused of "Big Brother tactics" in over-monitoring of public roads, and of "revenue raising" in applying cameras in deceptive ways to increase government revenue rather than improve road safety. I have the following examples and suggestions;

1. Installing a speed detection camera right after an entry lane is not a good idea. Drivers need to accelerate in the entry lane to meet the speed of traffic on the highway so that they do not disturb the highway traffic and do not force other drivers to perform sudden and dangerous lane changes. In the same way if someone is not merging at the required speed, the highway traffic has to speed up or slow down to accommodate the new entrant. All these maneuvers at the merging point require increasing speeds to avoid accidents for a few seconds sometimes. Installing as camera right at the the merging point seems like entrapping.

2. There are areas where the speed limits are posted to be increasing from a slower to faster speed. Installing a camera in such areas where drivers are about to be allowed to increase their speeds seems like entrapping or unfair. It is understandable to install cameras where drivers are required to reduce speeds but not where they are required to increase speeds.

3. Installing speed cameras at intersections is inappropriate. Pictures from the San Diego red light camera systems were ruled inadmissible as court evidence in September 2001. The judge said that the "total lack of oversight" and "method of compensation" made evidence from the cameras "so untrustworthy and unreliable that it should not be admitted". Drivers need to speed up if they are caught in the middle of the intersection due to traffic blocks or when they are unable to dead stop due green turning to amber in the middle of intersection.

4. Cameras have tolerances in one direction only. Normally 5% above the posted speed is not penalized and caters to probable mistakes in accuracy. Cameras do not penalize drivers going slower by 10% or even 50% than the posted speed. This sometimes causes other drivers to speed up and pass the trouble maker.

GRIEVANCES
Lack of Due Diligence
Ignorance
Financial Losses

MESSAGE FROM Saher
The Interior Ministry has launched a new online service that will allow citizens and expatriates to check if they have fines recorded under the Saher system and raise objections if they have any. The ministry said objections must be in line with specific requirements and guidelines, including that the person lodging the appeal should be registered on its website. In addition, objections should be filed within 30 days of the date of the traffic offense.

ADVICE FROM Anonymous
Driving is not just about speeds or speed limits. Be safe and be alert. Be courteous and accommodating. Traffic rules require "giving" not "taking". Always be aware of who is around you and at what speed, relative to yours, are they moving, passing, stopping or slowing down.


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Anonymous vs Dr Soliman Fakeeh Hospital
Jeddah  Saudi Arabia
Occurred: 2017-05-20; Posted: 2017-05-21

Healthcare in Saudi Arabia
My company forces me to go to this hospital only. If I go to some other hospital my insurance will not cover the expenses. The hospital is a chaos. No place to park. The staff is rude at the reception. Hospital is being run as a money making machine. The website of the hospital is so slow that its hard to perform any online functions. It keeps crashing and showing errors. Since the website uses SMS based authentication, getting back on the site is a painstaking process, it crashes again and again.

My wife wanted to see a gynecologist. It took us a dozen attempts to reach the page where we could select a doctor. Turns out none of the doctors shown in the boastful list were available. Booking an appointment either results in "no appointments available" message, or a system crash. How can no appointments be available unless the doctors don't exist. Then the available appointments with some doctors are a month away. In a conservative society like Saudi Arabia, more than half of the gynecologists are male doctors.

We started looking for other options on doctoruna.com/en and booked an appointment via phone at lower scale Jeddah National Hospital at Macarona Street, and found it very organised and welcoming. Of course we paid from our own pocket, but the payments were less than half of what we would have paid at DSFH. (less)

GRIEVANCES
Marketing Lies
Lack of Due Diligence
Indifference

MESSAGE FROM Dr Soliman Fakeeh Hospital
This site can’t be reached

h-connect.drfakeehhospital.com took too long to respond.
Search Google for connect dr fakeeh hospital EBooking Login
ERR_CONNECTION_TIMED_OUT

ADVICE FROM Anonymous
Dont get sick in the KSA.


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Anonymous vs Flynas
Jeddah  Saudi Arabia
Occurred: 2016-09-22; Posted: 2016-09-22

Why did I have to pay more
On flynas website, it costs 50-100 Saudi Riyals (USD 15 - 30) extra to buy a seat with more leg room.

But if these seats are empty; the air stewards and stewardesses would let anybody occupy them after the flight takes off.

While I have nothing against people who occupy empty seats I think the staff needs to be mindful of people like me feel cheated for having paid more than others for the same level of service.


GRIEVANCES
Indifference
Hurt Emotionally
Financial Losses

MESSAGE FROM Flynas
None

ADVICE FROM Anonymous
Own an airline and do what ever you like


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Anonymous vs Zain
Jeddah  Saudi Arabia
Occurred: 2016-08-12; Posted: 2016-08-11

Fingerptinting
The government wants to ensure that every SIM issued by a telco is associated with a distinct user whose identity no and fingerprints are known to the government and the telco.

The fingerprinting services of Zain offices/ outlets have not been working for almost a month. This means if your SIM is blocked you can not have your SIM activated. And if you are a post paid monthly customer, Zain will keep charging you a minimum monthly fee, even if you can not use the SIM, because the fingerprinting services are not working.

There is no way out but to keep paying the monthly invoices even if you can not use the SIM. If you dont pay, someone will come and blame you for stealing and cut your hand.

GRIEVANCES
Financial Losses
Ignorance
Blackmailing Tactics

MESSAGE FROM Zain
Sorry the fingerprint machine is not working. Its not working anywhere, you can go try at other centers if you dont believe us.

ADVICE FROM Anonymous
Pray you dont have to ever deal with the ponsi schemes of telcos


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Anonymous vs ZAIN
Jeddah  Saudi Arabia
Occurred: 2016-07-30; Posted: 2016-07-31

Ridiculousness at its peak
Many service providers in Saudi Arabia ensure that they do not have adequate English speaking staff so that non-Arabic speaking customers get frustrated easily and end up paying whatever the companies force them to pay. Sometimes you end up paying just to avoid a nuisance, even if you don't have to. No one listens and no one wants to listen. They keep repeating the same replies again and again, whatever you say, cause those are the only sentences they know.

I bought a SIM for a month and asked the teller to cancel it after the end of the month. The teller said, if you don't pay, it will not work, and will be automatically cancelled. Obviously it did not get cancelled and ZAIN kept charging monthly fees, even if the SIM was not used for months and months. Then I received a call that I owe them some money, I tried to argue with the caller and she asked me to wait and called someone else who knew a few more words of English, but not enough to understand what I meant. I ended up paying the amount and I am still not sure if the phone has been cancelled or I will still get a bill next month. The teller who received the money kept saying yes and yes and yes, and I am sure the did not understand a damn thing and did whatever he thought was made sense to him.

GRIEVANCES
Breach of Contract
Financial Losses
Ignorance

MESSAGE FROM ZAIN
yes, yes, yes

ADVICE FROM Anonymous
Try to find a solution/ deal that requires minimum interaction with Customer Services. You will be lucky if you do, because these service providers know exactly how to take care of themselves and how to screw customers.


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Anonymous vs SAMBA BANK
Jeddah  Saudi Arabia
Occurred: 2016-06-30; Posted: 2016-07-02

Samba gold is a waste of space
Samba Gold boasts access to a world of superior banking services including a private environment to perform your transactions. A dedicated SambaPhone 24-hour toll-free number (800 124 5000), and a number (+966-11 479-7500) to call from overseas, just for Sambagold customers.50% discount on fees for most banking services (including money transfers, cheque books, and safety deposit box), international cash withdrawals from ATMs abroad, and money transfers through SpeedCash. Preferential exchange rates on foreign currencies. Special offers and discounts at a wide selection of shops and brands, BLA BLA BLA. NONE of these HAPPEN. There are no dedicated officers. Samba Gold counters are not manned. Phone calls have long wait times. There are no preferential rates.

GRIEVANCES
Marketing Lies
Misrepresentation
Indifference

MESSAGE FROM SAMBA BANK
Samba Gold kiosks/ counters are never manned.

ADVICE FROM Anonymous
Buyer beware. Take your account somewhere else, where you get a better value for your money


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Anonymous vs Saudi Airlines
Jeddah  Saudi Arabia
Occurred: 2016-05-12; Posted: 2016-05-19

Bossy Persur
On a 5 hr flight between Jeddah and Islamabad, it so happened that there were only two passengers travelling in the business class and the check-in clerk had placed both of us next to each other in the front row, where the TV screen is fixed to the wall far away from you. the screen is not adjustable, and you can not see a damn thing if there is light being reflected from somewhere.

30 minutes after the take off, I asked the purser, who was walking around with a rosary in his hand, if I could sit on one of the all empty seats in the back. He very strictly said, no, "you can only sit on the other seat in the front row". I did not understand his logic till about 30 minutes later, when all the serving staff including himself came to sleep on those seats. Imagine the plight of all the passengers on a five hour flight when about 12 servers/ waitresses are sleeping for the whole length of the flight in the business class.

After disgruntled by the situation, I started finding things which I never notice. The unhealthy mold growing in the corners of the floors/ aisles/ bathrooms/ seats, the dinner table tilting to the right so that you wont be able to eat unless you hold the tray with one hand, the sound of the entertainment system with no noise reduction, the ottoman part of the recliner never staying where it should be etc etc.

GRIEVANCES
Indifference
Ignorance
Lack of Due Diligence

MESSAGE FROM Saudi Airlines
What if there are 20 empty seats, you the passenger will sit where ever I (the purser) want you to sit, if you are not happy with your own seat, even if the whole compartment is empty.

ADVICE FROM Anonymous
Stay away from Saudi Airlines as much as possible


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ms1sm vs Samba Bank
Jeddah  Saudi Arabia
Occurred: 2015-12-17; Posted: 2016-04-21

Useless Gold Membership
One fine morning, SAMBA bank on its own decided to upgrade my status to Gold. They did it without asking me or consulting with me. And because they chose to upgrade me, they also chose to cancel my credit card and my ATM card, leaving me without money for the whole weekend. I had to take time off from work, go to the branch next week and withdraw cash for daily expenses. It took the bank almost three weeks to issue me a new ATM card for Gold membership. Furthermore, almost 3 months have passed and the bank has not been able to re-issue a credit card, which is always in the mail when I ask.

GRIEVANCES
Indifference
Lack of Due Diligence
Fraudulent Representation

MESSAGE FROM Samba Bank
Sambaphone service says go to branch. The branch says call sambaphone

ADVICE FROM ms1sm
Avoid Banking in saudi Arabia


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ms1sm vs Saudi Airlines
Jeddah  Saudi Arabia
Occurred: 2015-11-19; Posted: 2016-04-21

Airline full of boobytraps
I missed my flight because the flight information/ guidance screens at the airport gave wrong information. They showed gate 10 for Beirut and a blank for Dubai. Thinking Dubai is still not open, I kept waiting and missed my flight to Dubai. Saudi airlines did not accept that the wrong video screens could be considered as a valid reason for a refund.

GRIEVANCES
Indifference
Lack of Due Diligence
Ignorance

MESSAGE FROM Saudi Airlines
Information Screens are run by Civil Aviation and Airlines are not responsible for any wrong information displayed by Civil aviation.

ADVICE FROM ms1sm
Buyer beware


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sohelmugal vs Saudi Airlines
Jeddah  Saudi Arabia
Occurred: 2015-11-19; Posted: 2016-04-21

selling 4 tickets to 2 passengers
If you miss your outgoing flight, Saudi Airlines assumes that you will miss your return/ incoming flight too, and will cancel it without even informing you that your return flight has been cancelled. The worst part is that the airline will not even provide a refund for either of the legs or try to shy away from the refund - making the process extremely difficult

GRIEVANCES
Lack of Due Diligence
Financial Losses
Indifference

MESSAGE FROM Saudi Airlines
I am writing to you to acknowledge receipt of your comments dated 25 November 2015, regarding your travel with this carrier At the outset, we would like to extend to you our sincere thanks and app preciation for giving us opportunity of serving you and for conveying your remarks and comments, which are in fact attaining the concern and attention of the high ranking officials of Saudi Arabian Airlines’ Company. I would also like to inform you that not to travel on the flight number 550 dated 19 November 2015, led to the closure of the event ticket. In this respect, we regret our inability consider your claim for compensation. While thanking you for your correspondence, we value and appreciate your patronage and interest on SAUDIA, looking forward to having an early opportunity, of serving you under favorable circumstances, on board our SV flights.

ADVICE FROM sohelmugal
Avoid Saudi Airlines. Buy outgoing and incoming separately if there is no price difference


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Magnet vs Samba Bank
Jeddah  Saudi Arabia
Occurred: 2015-09-27; Posted: 2016-04-22

WHY I FEEL CHEATED
My credit card is frozen and I have a credit balance on it. I am trying to transfer the credit balance to my account, which is not allowed, but if I transfer money to my card it happily receives it. A system that helps the bank to take money from customers but denies the customers their own money back.

GRIEVANCES
Illegal Acts
Financial Losses
Misrepresentation

MESSAGE FROM Samba Bank
We regret to inform you that your request number CAS-XXXX-XXXXX can not be executed. Have a nice day

ADVICE FROM Magnet
Find an expatriate friendly bank elsewhere


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