feelcheated

Adding a beneficiary to a samba bank account can make you hit your head against a wall, drown yourself and hang yourself by your hair at the same time. The bank account portal/ website asks you to enter a host of information, verify requests via SMS messages, send texts to certain numbers, wait and receive for acknowledgements and then says, "Please call SAMBAPHONE". SAMABAPHONE got to be the most annoying banking auto-attendant one has even called. Today I called, went through the security checks, and found that there is no option to verify a beneficiary. I chose to talk to the customer service. The customer service asked me to call again, go through the security checks, SMS verification and then press 1-1-4-9. I did it and the phone went blank and after a few seconds gave me the busy tone. I called again and went through the same procedure and picked options 1-1-4-9 and managed to receive a live voice. The person said something in Arabic, even though I had chosen to communicate in English, put me on hold and vanished. After a few minutes I heard the busy tone again. This happened almost 6 times. I could not authenticate the beneficiary.