My credit card is frozen and I have a credit balance on it. I am trying to transfer the credit balance to my account, which is not allowed, but if I transfer money to my card it happily receives it. A system that helps the bank to take money from customers but denies the customers their own money back.

We regret to inform you that your request number CAS-XXXX-XXXXX can not be executed. Have a nice day

www.samba.com

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