feelcheated

I have often had issues right after Microsoft installs an update to my PC. The March 2018 update locked me out by killing my mouse and keyboard so I could not log in. I spent around $140 at Fry's to have my PC files backed up and everything wiped. We all thought I had been attacked by a virus. After spending days trying to get into my PC myself, and days waiting for Fry's to restore my PC, I had to reinstall all of my programs. I spent almost 2 hours on hold with Viper support only to find out that they were inundated with calls from others having the same issues after to Windows update.

They re-sent my software and explained what happened with this:"We have researched this issue internally and have found this to NOT be a VIPER related issue. We contacted Microsoft directly and Microsoft has confirmed KB4074588 has known issues where some USB devices stop working. We recommend contacting Microsoft directly for any issues related to your USB Keyboard and Mouse no longer working. Their contact information can be found at ** or by calling 1-800-642-7676".

After trying to get answers and compensation over the phone, I had to drive to the Microsoft store and talk to a manager. He said they were aware of the issue that was happening "on older PC's". I showed him proof of my repair bills, and the receipts that showed my PC was only 9 months old. I am a senior living on Social Security with limited income and thought they might at least pay me out of pocket expenses. The manager came back with $100 in Microsoft gift certificates and said he would escalate my issue to corporate but could promise nothing. After getting home, I looked at what was available at the MS store. Nothing there was of interest to me. Follow-up calls just led to more frustration. I was given lip service and promises of return calls that never came. As big as this company is, you would think they could afford to at least cover the damages they caused.

dear....,
We have researched this issue internally and have found this to NOT be a VIPER related issue. We contacted Microsoft directly and Microsoft has confirmed KB4074588 has known issues where some USB devices stop working. We recommend contacting Microsoft directly for any issues related to your USB Keyboard and Mouse no longer working. Their contact information can be found at ** or by calling 1-800-642-7676". Follow-up calls just led to more frustration.