sohelmugal VS Saudi Airlines
Jeddah  Saudi Arabia
Occurred: 2015-11-19; Posted: 2016-04-21

selling 4 tickets to 2 passengers
If you miss your outgoing flight, Saudi Airlines assumes that you will miss your return/ incoming flight too, and will cancel it without even informing you that your return flight has been cancelled. The worst part is that the airline will not even provide a refund for either of the legs or try to shy away from the refund - making the process extremely difficult

GRIEVANCES
Lack of Due Diligence
Financial Losses
Indifference

RESPONSE FROM Saudi Airlines
I am writing to you to acknowledge receipt of your comments dated 25 November 2015, regarding your travel with this carrier At the outset, we would like to extend to you our sincere thanks and app preciation for giving us opportunity of serving you and for conveying your remarks and comments, which are in fact attaining the concern and attention of the high ranking officials of Saudi Arabian Airlines’ Company. I would also like to inform you that not to travel on the flight number 550 dated 19 November 2015, led to the closure of the event ticket. In this respect, we regret our inability consider your claim for compensation. While thanking you for your correspondence, we value and appreciate your patronage and interest on SAUDIA, looking forward to having an early opportunity, of serving you under favorable circumstances, on board our SV flights.

MORE INFO ABOUT THE SOURCE
www.saudiairlines.com
cr-noreply@saudiairlines.com

MESSAGE FROM sohelmugal
Avoid Saudi Airlines. Buy outgoing and incoming separately if there is no price difference

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