feelcheated

Last Year we have taken services for 5 years by paying Rs. 5940/-. Since last so many months we are facing the problem on our website that is getting hacked by some or the other way.

We have tried to call Go daddy center, for resolving this issue however they are unable to do so by providing different reasons in one of the conversation we had been asked to purchase SSL certificate for resolving this issue on permanent bases. On good faith we had accepted this resolution & had purchased this necessary certificate by paying Rs. 3500

However this solution didn't work & we had been forced to call center that hacking problem is still exist. At that time we were happy that we had been refunded the paid amount by cancelling the necessary certificate, however we were fed up of not getting the permanent solution of hacking.

On 8th April, 2017 we had been approached by Mr. Singla with one of the resolution stating that we are eagerly to help you for permanent solution, as per him he had suggested us to pay the charges of 1 year that Rs. 1300 approx, for discontinue of our services & we will refund your complete amount of rs. 5940/- in your bank account, which was paid for starting of hosting services. On good faith they we have accepted the resolution.

He has confirmed that he cannot cancel the partial invoice otherwise refund amount will be credited into my wallet. Hence we have rejected the option of partial invoice an as agreed to pay necessary amount of Rs. 1300 approx for necessary usage done since April 17. Another point which he had confirmed the over the call that you need to withdraw the database before cancelling the hosting services. Again on your good faith we have accepted the said option why withdrawing our all database date 9th April, 2017.

As instructed by Mr. Singla on 8th April we have fulfilled all necessary procedure / accepted necessary instruction that is we need to call back to pay Rs. 1300 post withdrawing our database.

To my surprise it was a hell experience when i had call with Mr. Singla today morning to pay Rs. 1300 approx for cancelling services. Now today he is confirming that he cannot fulfill his promised / commitment.