feelcheated

My company forces me to go to this hospital only. If I go to some other hospital my insurance will not cover the expenses. The hospital is a chaos. No place to park. The staff is rude at the reception. Hospital is being run as a money making machine. The website of the hospital is so slow that its hard to perform any online functions. It keeps crashing and showing errors. Since the website uses SMS based authentication, getting back on the site is a painstaking process, it crashes again and again.

My wife wanted to see a gynecologist. It took us a dozen attempts to reach the page where we could select a doctor. Turns out none of the doctors shown in the boastful list were available. Booking an appointment either results in "no appointments available" message, or a system crash. How can no appointments be available unless the doctors don't exist. Then the available appointments with some doctors are a month away. In a conservative society like Saudi Arabia, more than half of the gynecologists are male doctors.

We started looking for other options on doctoruna.com/en and booked an appointment via phone at lower scale Jeddah National Hospital at Macarona Street, and found it very organised and welcoming. Of course we paid from our own pocket, but the payments were less than half of what we would have paid at DSFH. (less)