I am permanent residence of Bangalore. I have ordered a combo package including cake and flowers from Fern and petals for my friend, an online florist and gift store that guarantees same day delivery and the “delivery of fresh products – always.” But they failed to deliver the product on the specified day, and when they finally did deliver it the next day, the cake was “smashed up, made of cheap wine” and of a quality that was entirely unacceptable to my friend.

When I attempted to complain about the non-delivery of the product on the scheduled day, then I found that the customer care numbers displayed on the website were not attended. I managed to find contact details from other location. One of their representatives picked up the call and they told me that they have received my order after that they disconnected the call.

Few days later, Charu My friend complained about the delayed delivery of a substandard product over a chat conversation with the company representative, Neha, who, according to her was rude and paid no heed to her complaints.

Charu then approached owner of the company, which runs a consumer helpline. She told them if we did not get the refund So, you need to pay Rs50,000 as compensation for our losses, harassment and inconvenience, Owner gave us satisfaction that severe action would be initiated against them.


When Mr Singla- Owner of the company finally said that the matter was headed to consumer court and they would have to appear in person to justify their position. With a sudden and radical change of tone, it sent a politely apologetic email to Charu, with the promise of a full refund on the same day.

When Mr Singla- Owner of the company finally said that the matter was headed to consumer court and they would have to appear in person to justify their position. With a sudden and radical change of tone, it sent a politely apologetic email to Charu, with the promise of a full refund on the same day.

I advice to people that never ever, buy anything online using your credit card from a site that doesn't have SSL (secure sockets layer) encryption installed—at the very least. If they provide cash on delivery option then always go for COD. Cash on Delivery is the sale of goods by mail order where payment is made on delivery rather than in advance. If you are not available or goods are not paid for, they are returned to the seller.