I insured my car with Mercury Insurance when I bought it in 2012. Early in 2013, I was caught in a hail storm and my car sustained damage. I contacted the insurance, and at first they were helpful and diligent. I was sent a claim form which I duly filled out. The assessor was supposed to contact me to asses the damage. Trouble started here. I contacted the insurance office numerous times over months, and I was given multiple excuses, or my calls were put on hold. I even battled to get a schedule out of them. They also got unfriendly and off-putting. Eventually I just gave up and cancelled my assurance with them.

I reported them to the Ombudsman, but have not received any feedback.

Multiple emails.

http://local.infobel.co.za/ZA100273929-0182930656/mercury_administrator_and_underwriter_agency_pty_l
arica@mercuryins.co.za

If you want good service, stay clear!