feelcheated

I was recently informed by a client that money was sent to me via my Paypal account. However, I have not used my account for approximately 18 months, and had lost my password. The email and cellphone number associated with my account are also no longer in use. I had no way of logging into my account.

I browsed the PayPal website extensively to find a way to make contact with someone at Paypal in order to rectify this issue. NO email address is supplied to contact their help desk unless you're logged in. Which I couldn't do. A phone number is supplied which I was instructed to use to 'call as a guest'. The number doesn't work. There is NO WAY for me, an existing client, to log into the Paypal website, and NO WAY to contact anybody at PayPal in order to solve this issue. On the blogs, I could see that I'm not the only person with this type of problem.

The following is what PayPal claims on the landing page of their site: "We've got you covered. We can reimburse you if something’s not right.
Shop with peace of mind..." This, to me, is gross marketing lies of the service they offer - they clearly don't care about their clients. Period.