feelcheated

Many service providers in Saudi Arabia ensure that they do not have adequate English speaking staff so that non-Arabic speaking customers get frustrated easily and end up paying whatever the companies force them to pay. Sometimes you end up paying just to avoid a nuisance, even if you don't have to. No one listens and no one wants to listen. They keep repeating the same replies again and again, whatever you say, cause those are the only sentences they know.

I bought a SIM for a month and asked the teller to cancel it after the end of the month. The teller said, if you don't pay, it will not work, and will be automatically cancelled. Obviously it did not get cancelled and ZAIN kept charging monthly fees, even if the SIM was not used for months and months. Then I received a call that I owe them some money, I tried to argue with the caller and she asked me to wait and called someone else who knew a few more words of English, but not enough to understand what I meant. I ended up paying the amount and I am still not sure if the phone has been cancelled or I will still get a bill next month. The teller who received the money kept saying yes and yes and yes, and I am sure the did not understand a damn thing and did whatever he thought was made sense to him.