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ms1sm vs Tej Marhaba Hotel
Sousse  Tunisia
Occurred: 2016-03-01; Posted: 2016-05-01

WHY I FEEL CHEATED
You never get the room you booked. I paid for a room with a king size bed and a balcony with a view of the ocean. The websites like hotels.com, booking.com or ebookers.com ask you to pay upfront online so that the room is ensured and a discount is offered. When you arrive at the hotel, the desk clerks offer you rooms with three queen beds or rooms with views of city street etc. You are already there, you have already paid, you are left with no choice to accept the whatever room.

GRIEVANCES
Fraudulent Representation
Indifference
Misrepresentation

MESSAGE FROM Tej Marhaba Hotel
The desk clerk will give you assurances that they will try to change in a day or two to a better room but they never do, and if you remind them a day later, they act surprised as if you are making up stories.

ADVICE FROM ms1sm
Reserve in advance and but choose to Pay at the hotel after looking at the room


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ms1sm vs Samba Bank
Jeddah  Saudi Arabia
Occurred: 2015-12-17; Posted: 2016-04-21

Useless Gold Membership
One fine morning, SAMBA bank on its own decided to upgrade my status to Gold. They did it without asking me or consulting with me. And because they chose to upgrade me, they also chose to cancel my credit card and my ATM card, leaving me without money for the whole weekend. I had to take time off from work, go to the branch next week and withdraw cash for daily expenses. It took the bank almost three weeks to issue me a new ATM card for Gold membership. Furthermore, almost 3 months have passed and the bank has not been able to re-issue a credit card, which is always in the mail when I ask.

GRIEVANCES
Indifference
Lack of Due Diligence
Fraudulent Representation

MESSAGE FROM Samba Bank
Sambaphone service says go to branch. The branch says call sambaphone

ADVICE FROM ms1sm
Avoid Banking in saudi Arabia


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ms1sm vs Saudi Airlines
Jeddah  Saudi Arabia
Occurred: 2015-11-19; Posted: 2016-04-21

Airline full of boobytraps
I missed my flight because the flight information/ guidance screens at the airport gave wrong information. They showed gate 10 for Beirut and a blank for Dubai. Thinking Dubai is still not open, I kept waiting and missed my flight to Dubai. Saudi airlines did not accept that the wrong video screens could be considered as a valid reason for a refund.

GRIEVANCES
Indifference
Lack of Due Diligence
Ignorance

MESSAGE FROM Saudi Airlines
Information Screens are run by Civil Aviation and Airlines are not responsible for any wrong information displayed by Civil aviation.

ADVICE FROM ms1sm
Buyer beware


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