Occurred: 2017-05-14; Posted: 2017-05-14

BANK REFUSES TO PAY MONEY
I was a privileged client of HSBC Bank from the past few years. I have held different accounts with the bank including savings accounts of myself. A Couple of days back, I, had applied for home loan under personal category, with the Bank. Promptly, a home loan processing fee of Re 12, 000 was also paid by me.

Subsequently, the home loan was approved and we were asked to pay an additional processing fee of Re 17, 000. Upon inquiring the reason for extra fee, we were told that since we own a personal business (Limited Liability Partnership), our loan was approved under business category. As we were not satisfied with the bank’s condition of loan approval under business category, we rejected the loan offered to us. Also, we requested for the refund of home loan fee (Re 12, 000 already paid). We were informed that a refund will be given after deducting Re 3000 (for address verification done) It is very unfortunate that even after 3 months, we have not received our refund of Re 9,000.

After giving up on receiving my hard earned money because of the indolent attitude of HSBC staff. I request bank to refund my fee, along with compensation for interest.

GRIEVANCES
Fraudulent Representation
Financial Losses

RESPONSE/ MESSAGE FROM HSBC BANK
No message from Bank

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ADVICE FROM Anonymous





COMMENTS (1)

fcadmin  |  2017-05-15
Normally bank loans and mortgages are outsourced by banks to private consultants who make commissions off of the deals. They would try to give you the worst possible deal and try to make it look the best available.