Occurred: 2013-02-01; Posted: 2017-05-14

POOR SERVICE
I insured my car with Mercury Insurance when I bought it in 2012. Early in 2013, I was caught in a hail storm and my car sustained damage. I contacted the insurance, and at first they were helpful and diligent. I was sent a claim form which I duly filled out. The assessor was supposed to contact me to asses the damage. Trouble started here. I contacted the insurance office numerous times over months, and I was given multiple excuses, or my calls were put on hold. I even battled to get a schedule out of them. They also got unfriendly and off-putting. Eventually I just gave up and cancelled my assurance with them.

I reported them to the Ombudsman, but have not received any feedback.

GRIEVANCES
Lack of Due Diligence
Indifference

RESPONSE/ MESSAGE FROM Mercury Insurance
Multiple emails.

MORE INFO ABOUT THE SOURCE
Website:http://local.infobel.co.za/ZA100273929-0182930656/mercury_administrator_and_underwriter_agency_pty_l
Email:arica@mercuryins.co.za
Reference:MI4067

ADVICE FROM Mila
If you want good service, stay clear!





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