Occurred: 2016-11-01; Posted: 2017-05-11

Poor service
A year ago I had problems meeting my repayment obligations towards FNB, as I had lost my job.
Spoke with the branch manager and we made an arrangement.
Despite this, my account was still handed over to Hammond Pole Attorneys, who started calling me once a day.
I explained their mistake to them via telephone and got an email address to which I was asked to send a written explanation.
The email address was incorrect and the email bounced. It took almost a year before they stopped contacting me, long after the issue was solved with FNB.
They say on their homepage they're serious about service. Serious about crap service yes.

GRIEVANCES
Indifference
Lack of Due Diligence
Marketing Lies

RESPONSE/ MESSAGE FROM Hammond Pole Attorneys and FNB
Delivery to the following recipient failed permanently:

ccagent112hammondpole@gmail.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain gmail.com by gmail-smtp-in.l.google.com. [2a00:1450:400c:c05::1a].

The error that the other server returned was:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/answer/6596 m139si21021413wmb.72 - gsmtp


----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:from:date:message-id:subject:to:content-type;
bh=QsL0h7sKQh32FIzSFztUTCgtE7x89zTG+lTeHnQxOIA=;
b=0eOOp/pLRkskjOOg80me4596pF56eGGK9Dr9T03xxK1N6z0Q7/R2DvkZSLNgWGhupk
yRwNBC4wFyQaK+Q9Jm4a2mM1+7sG5KUMWm43FTBPrgJmSBPEbgb992wBr8dwzxGllw6B
GDtM0ud321rJHZmlVb/JVD1qjZMX7ny5QMc6ZdUJoP43wAPf/fOxuKYvEMXaLGP7n87B
W6XZRfG7r53PklUj4qshi3pcm4fCRtLiK6811kT9bOpTEC7b75UbzRPT5jPbM3Vlahdf
xdBSC3/UneDyfc6epeuht3H9GuSMMeZT9QL6u8YsTwV9omrdJqtg0HAw4nC7h0mvqTko

MORE INFO ABOUT THE SOURCE
Website:http://www.hammondpole.co.za/home/
Email:ccagent112hammondpole@gmail.com
Reference:None

ADVICE FROM Anonymous
Keep your financial dealings with FNB as simple as possible.





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