Occurred: 2017-04-11; Posted: 2017-05-09

Paypal impossible to reach
I was recently informed by a client that money was sent to me via my Paypal account. However, I have not used my account for approximately 18 months, and had lost my password. The email and cellphone number associated with my account are also no longer in use. I had no way of logging into my account.

I browsed the PayPal website extensively to find a way to make contact with someone at Paypal in order to rectify this issue. NO email address is supplied to contact their help desk unless you're logged in. Which I couldn't do. A phone number is supplied which I was instructed to use to 'call as a guest'. The number doesn't work. There is NO WAY for me, an existing client, to log into the Paypal website, and NO WAY to contact anybody at PayPal in order to solve this issue. On the blogs, I could see that I'm not the only person with this type of problem.

The following is what PayPal claims on the landing page of their site: "We've got you covered. We can reimburse you if something’s not right.
Shop with peace of mind..." This, to me, is gross marketing lies of the service they offer - they clearly don't care about their clients. Period.

GRIEVANCES
Indifference
Financial Losses
Marketing Lies

RESPONSE/ MESSAGE FROM PayPal
None.

MORE INFO ABOUT THE SOURCE
Website:https://www.paypal.com/za/webapps/mpp/home
Email:noemailunlessyoureloggedin@paypal.com
Reference:none given

ADVICE FROM Anonymous
Stay away, if you want continuous good service. Use Skrill instead; they're more responsive.





COMMENTS (4)

Mila  |  2017-06-12
fcadmin, I followed your advice for a similar issue with PayPal, and it worked! Issue was sorted fast and professionally. Thanks!

Dan  |  2017-05-16
SA paypal service is pathetic when you have an issue. Look at transferwise as an alternative.

fcadmin  |  2017-05-09
Try https://www.facebook.com/PayPal and @AskPayPal for Twitter and make a lot of noise on their pages. The big guns want to increase profits by removing customer services using artificial intelligence. The only way is to hurt them financially so they can wake up from their arrogant and inconsiderate slumber.

fcadmin  |  2017-05-09
https://www.paypal-community.com/t5/About-Business-Archive/Unable-to-contact-PayPal/td-p/1033520