Occurred: 2016-03-01; Posted: 2016-05-01

WHY I FEEL CHEATED
You never get the room you booked. I paid for a room with a king size bed and a balcony with a view of the ocean. The websites like hotels.com, booking.com or ebookers.com ask you to pay upfront online so that the room is ensured and a discount is offered. When you arrive at the hotel, the desk clerks offer you rooms with three queen beds or rooms with views of city street etc. You are already there, you have already paid, you are left with no choice to accept the whatever room.

GRIEVANCES
Fraudulent Representation
Indifference
Misrepresentation

RESPONSE/ MESSAGE FROM Tej Marhaba Hotel
The desk clerk will give you assurances that they will try to change in a day or two to a better room but they never do, and if you remind them a day later, they act surprised as if you are making up stories.

MORE INFO ABOUT THE SOURCE
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Reference:

ADVICE FROM ms1sm
Reserve in advance and but choose to Pay at the hotel after looking at the room





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